John Tschohl - The Internationally Recognized Service Strategist

 

Welcome to my speaking website.

John Tschohl, called the "Guru of Customer Service" by USA Today, Time, and Entrepreneur magazines, is a best selling author and president of Service Quality Institute, the global leader in customer service training and development.

You can review all or part of his customer service speaking video. For the past 28 years, John Tschohl has focused soely on customer service. Over 90% of his business is international.

John Tschohl, a customer service strategist, has been instructing and motivating employees, managers, supervisors and company CEO's for 38 years.

Evaluate My Message

Click on one of the 8 topics below to evaluate my message:

  1. Service Strategy
  2. Building a Customer-Driven Workforce
  3. Customer Service Role Models
  4. Empowerment
  5. Handling Irate Customers
  6. Hiring and Keeping the Right People
  7. Service Recovery
john tschohl customer service speaker
 

John Tschohl, A Customer Service Strategist

 

For the last 28 years, John has solely focused on helping organizations drive a service culture with his customer service seminars and develop a team of employees providing superior services. His message will help you learn how to keep your customers in an era of global merciless change and reinvent your company at a level of processes, policies, attitudes and business philosophy in order to deliver uinlimited value and extraordinary service. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition.

As one of the foremost authorities in motivation and motivational topics, John has received recognition and accolades from those whom have had the pleasure to hear him speak:

"Thank you very much for your exciting presentation at the ICBA Annual Convention in Orlando."

Greg Martinson
Director of Education
Independent Community Bankers of America
Sauk Centre, Minnesota
Read Full Testimonial Letter

"Thank you again for highlighting our education at our International Expo by making two outstanding presentations..."

John Berglund
Executive Director
BPAA
Arlington, Texas