John Tschohl Upcoming Seminars

 

Advance your career with credentials recognized by organizations around the world


Gain the skills you need to contribute to your organization and advance your career by gaining recognition for those skills.

Service Quality Institute provides Certification in specific areas of specialty within the training profession. A series of workshops is required to achieve Certification.

Regardless of your experience or educational background, you will be given the opportunity to demostrate your competence in each workshop.
Schedule
Customer Service Certification

Minneapolis, MN
May 16 - 18, 2011

 Certified Customer Service Leader (CCSL) (3 days)
Leading Empowered Teams (2 days)
John Tschohl Service Strategy/ FEELINGS (1 day)

Minneapolis, MN
May 16 - 19, 2011

 Certified Customer Service Trainer (CCST) (4 days)
Leading Empowered Teams (2 days)
John Tschohl Service Strategy/FEELINGS (1 day)
Train the Trainer (1 day)
Gain the skills you need to contribute to your organization and advance your career by gaining recognition for those skills. Service Quality Institute provides Certification in specific areas of specialty with the training profession. Register for an upcoming workshop.
Includes:
Leading Empowered Teams Leader Guide
Feelings Facilitator Kit with 3 DVD’s, CD’s or Videos
Reception at John Tschohl’s home (Founder & President of SQI)
Licenses you to teach these two programs & purchase participant materials
Leading Empowered Teams Participant Materials
Feelings Participant Materials

Seminar Outlines

  1. Empowerment: A Way of Life (Download Brochure)
  2. Creating a "Wow" Customer Service Experience (Download Brochure)
  3. Achieving Excellence Through Customer Service (Download Brochure)
  4. Speed (Download Brochure)
  5. Loyal for Life (Download Brochure)
  6. Ca$hing In (Download Brochure)
  7. Strategies for Customer Service (Download Brochure)