"Let me take this opportunity to formally thank you for the two days inspiring seminar that you led our top 500 team in to new customer service paradigm. Everybody enjoyed it."
In a global world where consumer rules supreme, where what industry a company belongs to or what product or service it turns out matters only too little, where companies race along in competition for the best talent, best technology, and best design, the best service turns out to be the key competitive edge. Out in a marketplace, winners are the companies that not only know how to meet customer needs. Great companies learn how to exceed expectations and provide unrivaled service.
Our Bank is developing its own Sberbank Production System, a unique lean production pattern predominantly predicated upon customer centricity. That means every customer counts, is valued, and each customer complaint is a gift to our company. We are building up a Bank aspiring to provide excellent massive service.
John Tschohl, the customer service guru, shares his best practices on how to forge a customer centric service company for the future. This book is a gift to all following the Customer and struggling to make their companies into market leaders.
Herman Gref
President and CEO
Sberbank
Russia
CUSTOMER SERVICE - "YOUR COMPETITIVE WEAPON"
Dear All,
Welcome back from John Tschohl school of Customer Services.
The seminar has come and gone, but one of my achievements was meeting you, perhaps for the first time on planet earth! Your participation and contributions while the seminar lasted made the programme a success. Though John anchored the seminar, but you all facilitated by sharing your experiences. Thanks to you and your organizations.
When it comes to automobile business in Africa, Briscoe comes to mind because we know TOYOTA inside out WHILE perfection awaits you at all our FORD centres.
For enquires on sales and services of Toyota /Ford and other products, our website is open 24/7 : www.rtbriscoe.com
Marketing my company?
Well, I am sure you know by now that SPEED is of great essence.
Do have a great day.
AYODEJI F. OJO
CUSTOMER SERVICES
BRISCOE-TOYOTA
R.T. BRISCOE [NIGERIA]
Additional testimonials are available upon request. Contact us for more information.
